Shipping Policy
Cancellations and refunds

I put my heart and soul into every piece that leaves the studio, and maintain an uncompromising standard of quality. Please read the order policy carefully before purchasing.

1. Custom-made production

(Made to Order) All prints and artwork on the site are produced specifically for the customer after the order is received (Print on Demand). The products are not off-the-shelf products. In accordance with the Consumer Protection (Transaction Cancellation) Regulations, 5771-2010, the right of cancellation does not apply to "goods that were produced specifically for the consumer according to special measurements or requirements." Therefore, it is not possible to cancel a transaction, return or exchange prints and artwork after the order has been sent for production.

2. Defective products

In the rare event that the artwork arrives damaged or defective during shipping: please contact the studio immediately within 48 hours of receiving the shipment at store@arturarts.com, along with a clear photo of the damage and the packaging. We will ensure that a new, proper artwork is produced and shipped as soon as possible, at no additional cost.

3. Shipping and delivery

• Production and packaging time: 3-5 business days

• Shipping time depends on the shipping company and the customer's location.

• The works are shipped in protected, rigid packaging (a roll or reinforced envelope) and without a frame, to ensure that they arrive intact.